The second-hand marketplace Members Express Displeasure About Size Modifications

Shoppers are voicing their frustration after an update resulted in items being listed as the wrong size.

This online marketplace has revised its sizing categories for women's and children's clothes without notifying all users about the change.

Online Platforms Reaction

Many shoppers and sellers are posting online stating that platform listings now display an altered size classification versus the original listing because of the remapping.

The company said the revised method more closely matches comparable marketplaces.

It has advised users to check their listings and update the measurements by hand when needed, which has left users frustrated.

Sizing System Modifications

Previously, the measurements included numerical and alphabetical indicators, such as S/8 or M/10.

The updated approach includes a letter with a size spectrum such as S/UK 8-10.

For certain items, the measurements have been reclassified - like an L measurement was previously a 12 but currently displays as UK 16-18.

Member Experiences

A fashion influencer, who creates plus-size fashion videos, said the change "makes both selling and buying harder".

"Not many brands say XL is a 20-22," the way the service now categorizes.

Stephanie Gallen, located in Scotland, said garments she listed featuring size 14 markings were appearing on the platform as larger sizing 20-22.

"If anyone [who is] size 20-22 buys them they're going to be very disappointed," she stated.

Required Changes

Charlotte Lunn, based in Derby, explained she became annoyed due to the update requiring manual adjustment the sizing for "all her products".

"For me this is particularly frustrating, as I'm chronically ill and platform income has been essential after experiencing income reduction," she explained.

Platform Context

The service features exceeding 100 million members, with 18 million British users.

It has become a favored option compared to resale services such as eBay and Depop.

This isn't the first time where an unanticipated change within the service has received backlash: earlier, Vinted reversed a change concerning shipment methods following member complaints.

Jeanette King
Jeanette King

A tech enthusiast and digital strategist with over a decade of experience in analyzing emerging technologies and their impact on society.